This Shipping Policy explains how orders are processed and delivered within the United States. It applies to all bath, body, and home-fragrance products sold through our online store.

Shipping Coverage

We ship to addresses within the United States, including the continental states, Alaska, and Hawaii. International shipping is not available at this time.

Shipping Cost

Standard shipping within the United States is free.
No minimum purchase, hidden fees, or handling charges apply.

Order Processing Time

Orders are prepared in the order they are received.
Typical processing time: 1–2 business days.

Handmade items may require standard handling and preparation time before packaging. If order volume is unusually high, processing times may vary slightly.

Shipping Carriers

Orders are shipped through major U.S. carriers.
Depending on package size, weight, and destination, we may use:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The carrier assigned to your order will be shown in the tracking details once the package has been shipped.

Delivery Time

Delivery begins once the carrier receives the package.
Typical delivery time: 2–5 business days, depending on location and carrier conditions.

Delivery estimates are not guaranteed and may vary due to weather events, carrier delays, or holiday periods.

Tracking Information

A tracking number is sent by email when your order ships.
Customers can follow their delivery status directly through the carrier’s website.
If tracking is delayed or not updating, the carrier may take additional time to scan and process the package.

Order Changes

Customers may request changes before the order ships.
Once the package has been handed to the carrier, we cannot modify the order or shipping address.

Incorrect or Undeliverable Addresses

If an order is returned due to an incorrect or incomplete address, reshipment may require additional time.
We will confirm updated shipping details before sending the package again.

Lost or Damaged Packages

If a package is marked as delivered but is not found, we recommend checking with:

• Household members
• Neighbors
• The carrier directly

For damaged items, please contact us with clear photos so we can review the issue and provide guidance based on the situation.

Packaging

Products are packaged using materials appropriate for bath, body, and home-fragrance items.
Because our items are handmade, slight variations in appearance may occur.

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Business Information

Twisted Allure
272 E Via Rancho Pkwy #229
Escondido, CA 92025
United States

Phone: +1 (760) 466-0700
Email: support@twisteallure.com