This policy explains how returns, refunds, and replacements are handled for orders placed through our online store. It applies to all bath, body, and home-fragrance items sold by Twisted Allure.

Return Eligibility (30 Days)

Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must be:

• Unused
• Unopened
• In their original condition
• In the original packaging

Due to the nature of handmade bath and body products, we cannot accept returns on items that have been opened, used, or removed from their sealed packaging for safety and hygiene reasons.

Non-Returnable Items

For health and safety compliance, the following cannot be returned:

• Opened or used bath and body products
• Items that have been unsealed or handled in a way that prevents resale
• Sale or clearance items
• Customized or limited seasonal items (if stated on the product page)

Incorrect, Damaged, or Defective Items

If an item arrives damaged, incorrect, or defective, please contact us within 7 days of delivery.
We may request clear photos of:

• The product
• The packaging
• The shipping label

This helps us review the issue and determine the appropriate next step, which may include a replacement or refund based on the situation.

Refunds

Refunds are issued after the returned item is received and inspected.
Once the return is approved, the refund is processed to the original payment method.
Processing time may vary depending on your payment provider.

Shipping costs paid for optional upgraded shipping (if selected) are non-refundable.

Return Shipping

Return shipping instructions will be provided after we confirm eligibility.
In most cases, customers are responsible for the cost of return shipping unless the return is due to an error on our part (such as receiving the wrong item or a defective product).

Exchanges

Exchanges are available for eligible unopened items.
If the requested item is out of stock, a refund may be offered instead.

Order Cancellations

Orders can be canceled before they are shipped.
After an order has been handed to the carrier, cancellation is no longer possible.
Customers may still request a return if the item meets return eligibility requirements.

Reviewing Product Information

Product pages include ingredient details, usage information, and any applicable cautions.
We encourage customers to review this information carefully before purchasing to ensure the item is suitable for their needs.

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Business Information

Twisted Allure
272 E Via Rancho Pkwy #229
Escondido, CA 92025
United States

Phone: +1 (760) 466-0700
Email: support@twisteallure.com