Payment Policy

This Payment Policy explains the methods we accept for orders placed through our online store and how payments are processed. It applies to all products available for purchase, including bath, body, and home-fragrance items.

Accepted Payment Methods

We accept the following secure payment options:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

Available options may vary depending on the customer’s browser or device.

Payment Timing

All payments must be completed at checkout.
Orders cannot be processed or prepared for shipment until payment has been successfully authorized.

Payment Security

Our store uses an SSL-secured checkout to protect payment information during transmission.
Payment details are processed through trusted third-party payment providers.
Twisted Allure does not store full credit card numbers or sensitive payment data on our servers.

Order Confirmation

After checkout, customers receive an email confirmation that includes:

  • Order number
  • Items purchased
  • Total amount paid
  • Selected payment method
  • Shipping details

If the confirmation email is not received, customers should check their spam folder or contact us directly.

Failed or Declined Transactions

If a payment is declined:

  • The order will not be created
  • No charge will be applied
  • Customers may attempt another payment method or retry the transaction

For persistent issues, contacting the bank or payment provider can help resolve authorization problems.

Billing Information

Customers are responsible for ensuring that their billing and shipping information is correct at checkout.
Incorrect or incomplete billing information may cause delays, order cancellation, or verification requests from the payment provider.

Fraud Prevention

For security reasons, we may review or cancel orders that appear unusual or cannot be verified.
If additional information is required, we will contact the customer using the details provided at checkout.

Refund Method

Approved refunds are issued to the original payment method used during checkout.
Processing time varies based on the customer’s bank or payment provider.

Business Information

Twisted Allure
272 E Via Rancho Pkwy #229
Escondido, CA 92025
United States

Phone: +1 (760) 466-0700
Email: support@twisteallure.com