Frequently Asked Questions (FAQs)

Twisted Allure

1. Where do you ship?

We currently ship to addresses within the United States, including Alaska and Hawaii.
International shipping is not available at this time.

2. How long does shipping take?

Orders are processed in 1–2 business days.
Delivery usually takes 2–5 business days once the package is with the carrier.

3. Which carriers do you use?

Orders are shipped through major carriers such as USPS, UPS, or FedEx.
The carrier used will appear in your tracking information.

4. Do you offer free shipping?

Yes. Standard shipping within the United States is free.

5. How do I track my order?

You will receive a tracking number by email once your order has shipped.
You can follow the status directly on the carrier’s website.

6. Can I change my order after it’s placed?

Order changes are possible before the package ships.
After the carrier picks up the order, it cannot be modified.

7. Do you offer returns or refunds?

We offer returns on eligible unopened and unused items within 30 days of delivery.
For full details, please review our Refund & Returns Policy.

8. What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, contact us within 7 days of delivery with clear photos.
We will review the issue and provide the next steps.

9. Are your products handmade?

Yes. Products are made in small batches, so slight variations in appearance may occur.
Full ingredient information is listed on each product page.

10. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

11. Do you store my payment information?

No. Payments are processed securely through third-party providers.
Twisted Allure does not store full credit card details.

12. How do I contact customer support?

You can reach us anytime at:
Email: support@twisteallure.com
Phone: +1 (760) 466-0700

13. Do products vary from batch to batch?

Handmade items may show small differences in color or texture.
This does not affect product quality or use.

14. Do you offer gift options?

Some items may be suitable as gifts.
Check the product page for available packaging or bundle options.

15. How do I know which scent to choose?

Each scent family is described under our collections, such as Fresh & Clean, Sweet & Gourmand, Floral, Fruit & Candy, Woodsy & Earthy, and others.
Review each collection description to find what fits your preference.