Last Updated: November 2025

Welcome to the Twisted Allure FAQ!
We know you might have a few questions before you dive into your favorite spooky self-care goodies, so we’ve gathered answers to the most common ones below.

🎃 1. What kind of products do you sell?

We specialize in handmade bath, body, and home fragrance products inspired by all things Halloween — all year round!
Our range includes wax melts, soaps, scrubs, perfumes, body butters, and more, all crafted in small batches with love and care.

🕯️ 2. Are your products cruelty-free?

Yes! 🐰 All Twisted Allure products are cruelty-free and made with high-quality ingredients.
We never test on animals — only willing humans!

🕷️ 3. Are your products vegan?

Many of our products are vegan-friendly, but a few may contain natural ingredients like beeswax.
Check each product description for detailed ingredient information.

🎃 4. How long will it take to receive my order?

All orders are processed within 3–5 business days (excluding weekends and holidays).
Once shipped, delivery usually takes:

  • Standard Shipping: 3–7 business days

  • Priority Shipping: 2–4 business days

You’ll receive a tracking email once your order ships.

🕯️ 5. Do you ship internationally?

Not yet — currently, we only ship within the United States.
We’re working on expanding worldwide soon!

🕸️ 6. Can I cancel or change my order?

Orders can be canceled or modified within 2 hours of placing them, as long as they haven’t entered production or shipping.
Once an order is processed, we can’t guarantee changes — but contact us and we’ll do our best to help!

🕷️ 7. What if my order arrives damaged or incorrect?

Oh no! We’re so sorry that happened.
Please email support@twisteallure.com within 7 days of delivery with photos of the damaged or incorrect item and your order number.
We’ll make it right as quickly as possible.

🎃 8. Do you accept returns or refunds?

Due to the personal nature of our bath and body products, we can’t accept returns once an item has been opened or used.
However, if your item arrives damaged, defective, or incorrect, we’ll replace or refund it — no worries!
(Check our full Refund & Return Policy for details.)

🕯️ 9. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
All transactions are secure and encrypted.

🕸️ 10. How can I contact you?

You can reach us anytime at:
📧 support@twisteallure.com
📞 +1 (760) 466-0700
or through our Contact Us page.

We do our best to reply within 24–48 hours (Monday–Friday).

🕷️ 11. Do you offer gift wrapping or custom orders?

Not at the moment, but we love creative ideas!
Follow us on social media or sign up for our newsletter to hear about seasonal collections and limited-edition releases.

🕯️ 12. How should I store my products?

Keep your Twisted Allure goodies in a cool, dry place away from direct sunlight.
Because our products are handmade with natural ingredients, storing them properly keeps them fresher, longer.

🧡 Still have questions?

No problem! We’re always happy to help.
Contact us anytime at support@twisteallure.com — we’ll get back to you as soon as we can!