Refund and Returns Policy
This Refund & Returns Policy explains how returns, refunds, replacements, and cancellations are handled for orders placed through the Twisted Allure website.
Return Eligibility (30 Days)
Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must be:
- Unused
- Unopened
- In their original condition
- In the original packaging
Items that have been opened, used, or altered in a way that prevents them from being resold cannot be accepted for return.
Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been opened or used
- Items that are not in their original packaging
- Sale or clearance items
- Products identified as final sale on the product page
For hygiene and safety reasons, certain personal care or body products may also be non-returnable once opened.
Incorrect, Damaged, or Defective Items
If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us review the issue, we may request photos of:
- The product received
- The packaging
- The shipping label
After reviewing the information, we will determine the appropriate resolution, which may include a replacement or refund depending on the situation.
Refunds
Refunds are issued after the returned item is received and inspected.
Once the return is approved, the refund will be processed to the original payment method used during checkout. Processing times may vary depending on your payment provider or financial institution.
Any optional upgraded shipping charges selected during checkout are non-refundable.
Return Shipping
Return instructions will be provided after the return request is reviewed and approved.
In most situations, customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect or defective item.
Exchanges
Exchanges may be available for eligible items that meet the return conditions.
If the requested replacement item is unavailable, a refund may be issued instead.
Order Cancellations
Orders may be canceled before they are shipped.
Once an order has been transferred to the shipping carrier, cancellation is no longer possible. Customers may still request a return if the item meets the return eligibility requirements described above.
Reviewing Product Information
Product pages include descriptions, pricing, ingredient information when applicable, and other relevant product details. Customers are encouraged to review this information carefully before placing an order.
Contact Information
Twisted Allure
272 E Via Rancho Pkwy #229
Escondido, CA 92025
United States
Phone: +1 254-266-9472
Email: support@twisteallure.com